SendBest Gift
+91-955 515 1500 (10 AM - 12 MidNight)

Frequently Asked Questions


Ordering Gifts –

Q.1 – How to place an order at

Ans. – Its amazingly easy, Just click on “Add to Cart” button available with all products at product detail page and then you will be taken to secured checkout and payment page. For any type of help during placing order call us on +91–955 515 1500, chat online for instant help or email us – 

Q.2 – What are other ways to order gifts?

Ans. Apart from website (however website is easily accessible on mobile as well with same URL i.e. you can also place your order via Mobile Call – Call us on +91-955 515 1500 and via Email us with all details – To place order over phone call us between 8 am to 12 Midnight and provide your details. Online transfer would be payment mode in this case.

Q.3 – What all details are required from my side to place an order?

Ans. Following details are needed –

  • Recipient Name
  • Recipient Contact Number
  • Recipient Full Address (Locality, City, State, Pin Code)
  • Message for Recipient
  • Delivery date & time
  • Sender Name
  • Sender’s Contact Number
  • Billing details 

Q.4 – Can I customize my order?

Ans. Why not! Just call our support team and tell us what you need. We will work out everything for you.

Q.5 – Product is not the same as I ordered?

Ans. That’s rare! but still you have any issues related with product then call our support team on +91-955 515 1500 or email us at

Q.6 – Product is not delivered at the time requested?

Ans. If an order has been placed as per delivery polices then we guarantee the delivery at requested time. However an hour buffer time is taken because road traffic, bad weather might pose delays.

Q.7 – if I am not happy with quality of product delivered?

Ans. We value your trust in our services and try to make sure that such incidents do not take place. If in case you are not happy with quality of product then you can connect with our support team on call +91-955 515 1500 or via email – or online chat.

Payment Options –

Q.8 –What are the payment options?

Ans. You can pay with credit card, debit card, net banking, pay pal and cash deposit in our bank account directly. For making direct online transfer go to direct pay page in footer or next FAQ.

Q.9 – How I would make payment if order is placed via mobile or email?

Ans. In that case customer has to make online transfer and once payment is confirmed then order will be processed. Here are the details of bank account for online transfer -

Bank Name – Indusind Bank

Account Name – Spun Technosoft Services LLP

Account Number – 256107082013

IFCS Code – INDB0000022

Address - Sushant Lok, Phase I, Tower B, First India Palace, Mehrauli - Gurgaon Road, Gurgaon – 122002

Note: Kindly send us the receipt copy of deposit amount at after making the payment.

Q.10 – How I will get to know order is confirmed?

Ans.Once you place the order at you would get a thank you page immediately and a confirmation email as well as confirmation SMS within few seconds.

Q.11 – I am ordering from outside India, how I can make payments?

Ans. You can make payments via Pay Pal or via online transfer into account. To see bank account details click here.

Cancellation & Returns –

Q.12 – How can I cancel my order?

Ans. To cancel the order you have to call our customer support team on +91-955 515 1500 before 48 hours of delivery time. Your 100% refund amount will be transferred within 7 working days after the request. 

Q.13 – What if a damaged/defected product has been delivered?

Ans. First this will happen very rarely even if it happens customers have to call on our support number +91- 955 515 1500 and our customer service team will take it back, will process the refunds accordingly.

Q.14 – What if recipient has denied the delivery?

Ans. In such cases will not be responsible and we will not be refunding the amount paid.

Q.15 - Tell me more about return/cancellation policy?

Ans. We wish to make our customers delighted with quality gifting solutions. For the same has customer friendly return and cancellation policy. Items which come under non-perishable category can be returned within 15 days after delivery date and 100% amount will be refunded if the products are damaged. In case of non-damaged or products with no fault, reserves the right to deny the refund and might issue credit note of same amount.

Perishables products or gifts such as cakes, flowers etc. cannot be returned once delivery is done. To cancel such orders customers need to submit their request 48 hours before the delivery time.

Q.16 – How much time will be taken in cancellation of order?

Ans. Approximately 1 working day.

Q.17 – What are the modes of refund payment?

Ans. If a customer has made payment online via payment gateway then refund will be done by same route. Online transfers directly done to company account will be refunded via cheque, customers can also request for credit note instead of refund.

Q.18 – Can I change my order, order details?

Ans. Yes, you can only change if you put forward the request 1 day before the delivery of product. For the same please contact to our dedicated customer support team on +91-955 515 1500.

Q.19 How can I track order status?

Ans. To track your order status please contact to our dedicated customer support team on +91-955 515 1500

Coupon Codes/e-Gift Vouchers –

Q.20 - How can I redeem my coupon code?

Ans. It’s very simple, choose your desired gift item > add to cart and on shopping cart page after filling sender and receiver details you can redeem active coupons before making checkout. Once applied you can see the discount amount immediately in order summary at same page.

Q.21 – What are e-Gift Vouchers and how they are different from coupon codes?

Ans. e-Gift vouchers are discount coupons which can be gifted to your loved ones and they can shop for same amount on and coupon codes are mean for grabbing discounts on products plus they are non-transferable.

Q.22 – How can I buy an e-Gift Voucher?

Ans. You can buy e-Gift vouchers from our customer support team by calling on +91-955 515 1500 or by sending an email with your details on

Q.23 – Can I use coupon codes with e-Gift Vouchers?

Ans.Two offers cannot be clubbed together. So the answer is No.

Q.24 – How many coupon codes or e-Gift vouchers can be used together?

Ans.You can use one coupon code or e-Gift voucher with one product purchase at

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Customer Testimonial
If you are worry about sending bday cake to your loved once then stop worrying friends.... It's best site to deliver cakes to your loved once. So happy with service quality and timely delivery of product. I will recommend all my friends for this ... Thank u so much
Pawan Dagar, Barabanki
Customer Testimonial
Just want to share the feedback for my order. The package seems to be smoothly delivered with fresh flower nicely drapped.And also the other items nicely wrapped. Your delivery system is really appreciating from my past experience also, Thanks for your timely service.
Maqsood Lulaniya, Surendranagar
Customer Testimonial
"You made my Day today .It was my girlfriend Birthday today & you guys just made it awesome by doing the Delivery far away from your location . She was surprised to receive the cake & flower. Thanks Team"
Customer Testimonial
"They have a nice collection fo cakes and flowers. Fast delivery . I ordered a Cake & Flowers combo on Father's day and wanted it to be delivered to Jamshedpur. SendBestGift team delivered it on time. Love the service. Well done guys... :) "
Kumar Abhishek, Gurgaon
Customer Testimonial
So happy with their service. Best way to send cake n gift to our loved once. I ordered cake n flowers for my sis in law on her birthday andn everything was so good. Cake reached on time (12 midnight) n flowers were too fresh. Must say best quality n service..... Keep it up guys
Charanjit Khokhar, Chandigarh
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SendBestGift offers Gift items, Cakes, flowers, Chocolates, Sweets at Best Rates and we do same day delivery across India.
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