Frequently Asked Questions
Ordering Gifts –
Q.1 – How to place an order at SendBestGift.com?
Ans. – Its amazingly easy, Just click on “Add to Cart” button available with all products at product detail page and then you will be taken to secured checkout and payment page. For any type of help during placing order call us on +91–955 515 1500, chat online for instant help or email us – firstname.lastname@example.org
Q.2 – What are other ways to order gifts?
Ans. Apart from website (however website is easily accessible on mobile as well with same URL i.e. www.sendbestgift.com) you can also place your order via Mobile Call – Call us on +91-955 515 1500 and via Email us with all details – email@example.com. To place order over phone call us between 8 am to 12 Midnight and provide your details. Online transfer would be payment mode in this case.
Q.3 – What all details are required from my side to place an order?
Ans. Following details are needed –
- Recipient Name
- Recipient Contact Number
- Recipient Full Address (Locality, City, State, Pin Code)
- Message for Recipient
- Delivery date & time
- Sender Name
- Sender’s Contact Number
- Billing details
Q.4 – Can I customize my order?
Ans. Why not! Just call our support team and tell us what you need. We will work out everything for you.
Q.5 – Product is not the same as I ordered?
Ans. That’s rare! but still you have any issues related with product then call our support team on +91-955 515 1500 or email us at firstname.lastname@example.org
Q.6 – Product is not delivered at the time requested?
Ans. If an order has been placed as per SendBestGift.com delivery polices then we guarantee the delivery at requested time. However an hour buffer time is taken because road traffic, bad weather might pose delays.
Q.7 – if I am not happy with quality of product delivered?
Ans. We value your trust in our services and try to make sure that such incidents do not take place. If in case you are not happy with quality of product then you can connect with our support team on call +91-955 515 1500 or via email – email@example.com or online chat.
Payment Options –
Q.8 –What are the payment options?
Ans. You can pay with credit card, debit card, net banking, pay pal and cash deposit in our bank account directly. For making direct online transfer go to direct pay page in footer or next FAQ.
Q.9 – How I would make payment if order is placed via mobile or email?
Ans. In that case customer has to make online transfer and once payment is confirmed then order will be processed. Here are the details of bank account for online transfer -
Bank Name – Indusind Bank
Account Name – Spun Technosoft Services LLP
Account Number – 256107082013
IFCS Code – INDB0000022
Address - Sushant Lok, Phase I, Tower B, First India Palace, Mehrauli - Gurgaon Road, Gurgaon – 122002
Note: Kindly send us the receipt copy of deposit amount at firstname.lastname@example.org after making the payment.
Q.10 – How I will get to know order is confirmed?
Ans.Once you place the order at SendBestGift.com you would get a thank you page immediately and a confirmation email as well as confirmation SMS within few seconds.
Q.11 – I am ordering from outside India, how I can make payments?
Ans. You can make payments via Pay Pal or via online transfer into SendBestGift.com account. To see bank account details click here.
Cancellation & Returns –
Q.12 – How can I cancel my order?
Ans. To cancel the order you have to call our customer support team on +91-955 515 1500 before 48 hours of delivery time. Your 100% refund amount will be transferred within 7 working days after the request.
Q.13 – What if a damaged/defected product has been delivered?
Ans. First this will happen very rarely even if it happens customers have to call on our support number +91- 955 515 1500 and our customer service team will take it back, will process the refunds accordingly.
Q.14 – What if recipient has denied the delivery?
Ans. In such cases SendBestGift.com will not be responsible and we will not be refunding the amount paid.
Q.15 - Tell me more about SendBestGift.com return/cancellation policy?
Ans. We wish to make our customers delighted with quality gifting solutions. For the same SendBestGift.com has customer friendly return and cancellation policy. Items which come under non-perishable category can be returned within 15 days after delivery date and 100% amount will be refunded if the products are damaged. In case of non-damaged or products with no fault, SendBestGift.com reserves the right to deny the refund and might issue credit note of same amount.
Perishables products or gifts such as cakes, flowers etc. cannot be returned once delivery is done. To cancel such orders customers need to submit their request 48 hours before the delivery time.
Q.16 – How much time will be taken in cancellation of order?
Ans. Approximately 1 working day.
Q.17 – What are the modes of refund payment?
Ans. If a customer has made payment online via payment gateway then refund will be done by same route. Online transfers directly done to company account will be refunded via cheque, customers can also request for credit note instead of refund.
Q.18 – Can I change my order, order details?
Ans. Yes, you can only change if you put forward the request 1 day before the delivery of product. For the same please contact to our dedicated customer support team on +91-955 515 1500.
Q.19 – How can I track order status?
Ans. To track your order status please contact to our dedicated customer support team on +91-955 515 1500
Coupon Codes/e-Gift Vouchers –
Q.20 - How can I redeem my coupon code?
Ans. It’s very simple, choose your desired gift item > add to cart and on shopping cart page after filling sender and receiver details you can redeem active coupons before making checkout. Once applied you can see the discount amount immediately in order summary at same page.
Q.21 – What are e-Gift Vouchers and how they are different from coupon codes?
Ans. e-Gift vouchers are discount coupons which can be gifted to your loved ones and they can shop for same amount on SendBestGift.com and coupon codes are mean for grabbing discounts on products plus they are non-transferable.
Q.22 – How can I buy an e-Gift Voucher?
Ans. You can buy e-Gift vouchers from our customer support team by calling on +91-955 515 1500 or by sending an email with your details on Support@sendbestgift.com.
Q.23 – Can I use coupon codes with e-Gift Vouchers?
Ans.Two offers cannot be clubbed together. So the answer is No.
Q.24 – How many coupon codes or e-Gift vouchers can be used together?
Ans.You can use one coupon code or e-Gift voucher with one product purchase at SendBestGift.com
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